账号、订阅、购买恢复、照片、语音或安全问题。
发送邮件至 support@chalinggan.app。请提供设备型号、系统版本、Chalinggan 版本和问题发生时间。请勿发送密码、完整付款资料或身份证件。
订阅由 Apple App Store 或 Google Play 处理。你可以在应用的会员页面使用“恢复购买”，或在商店账号设置中管理和取消订阅。请在邮件中附上商店订单号；不要发送银行卡信息。
请优先使用应用内的举报工具。安全与骚扰问题会被优先处理，我们的目标是在 24 小时内进行初步审查。
Account, subscription, purchase restore, photo, voice, or safety support.
Email support@chalinggan.app. Include your device model, operating-system version, Chalinggan version, and the approximate time of the issue. Never send a password, complete payment details, or identity documents.
Subscriptions are processed by Apple App Store or Google Play. Use Restore Purchases on the membership screen, or manage and cancel a subscription in your store-account settings. Include the store order number when contacting us; do not send card details.
Delete your account from Me / Profile in the app, or read the account-deletion instructions. See the Privacy Policy for more information.
Please use the in-app report control whenever possible. Safety and harassment concerns are prioritised, and we aim to perform an initial review within 24 hours.
